Warranty Policy

1, All products purchased from Little Sun are covered by a 1 year warranty (unless specified) from invoice date;

2, Ensure products are thoroughly tested before returning them as a $20 Testing Fee may be charged to your account if no fault is found. If you need any assistance using any of our products, please contact us;

3, All goods returned for warranty must include the copy of the original invoice and a fault report (Download RA Form);

4, All products with physical damage, missing, defaced or illegible serial numbers will not be covered under warranty terms;

5, Please ensure that you have a proof of purchase and are a legal owner of product;

6, Proper packing must be used for all goods returned, as warranty will be void if goods are damaged in transit;

7, Freight of returned goods to Little Sun is the responsibility of the customer;

8, Damaged on Arrival or Dead On Arrival Products (DOA). Should Little Sun’s product be received which is dead or damaged on arrival, please notify the Company Returns Department immediately. All freight will be the responsibility of Little Sun for the DOA products. Little Sun will replace the product within five working days of its receipt, (although exceptions to this may occur from time to time). Replaced products will be returned in their original packaging. If a product returned as "dead on arrival" is found not to be faulty, you (the customer) will be charged a no-fault fee of $100.

 

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